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INTERNET HOSTING SERVICE
Webtech reserves the right to suspend or cancel a customer's access to any or all services provided by Webtech when Webtech
decides that the account has been inappropriately used or otherwise.
SERVICE USE
Webtech reserves the right to refuse service and / or access to its servers to anyone.
Webtec do not allow any of the following content to be stored on its servers:
Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any UK,
European or Local regulation.
Adult Material - Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material"
is left entirely to the discretion of Webtech. Also includes any sites which provide "links to" information about such material or
advertising for such material.
Warez - Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any
of the above. Also includes any sites which provide "links to" or "how to" information about such material.
HIGH RESOURCE USER POLICY
Resources are defined as bandwidth and/or processor utilization. Webtech may implement the following policy to its sole discretion:
When a website found to be monopolising the resources available, the account holder will be contacted in order to discuss the situation.
If no arrangement can be reached, Webtech reserves the right to terminate the account.
CANCELLATION
Webtech reserves the right to cancel services at any time. In this event customers will be entitled to a pro rata refund based upon the
remaining period of hosting. This excludes domain registration which will not be refunded. If a full refund is given then all rights to
the registered domain will pass to 123-reg.co.uk. If a customer contravenes 123-reg.co.uk.s terms of service a refund will not be
issued in the event of a cancellation.
Customers may cancel their account at any time, by giving 1 months notice in writing. No refunds on the remaining period will be given.
Fees charged for additional services are on a prepay basis, refunds will be given at the discretion of the company management.
INDEMNIFICATION
Registered users agree that it shall defend, indemnify, save and hold Webtech harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against Webtech.eu, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Webtech.eu against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Webtech.eu servers; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Webtech.eu servers.
TECHNICAL PHONE SUPPORT
Technical phone support is offered to all customers of Webtech ? / minute at all times from a landline. All MULTI 10 customers will
receive a freephone technical support number as part of their package.
Technical support is also offered via eMail and our helpdesk.
Technical support via our support line is offered 10am to 6pm, Monday to Friday.
EXCESS DATA TRANSFER / BANDWIDTH
Excess used data transfer / bandwidth is currently charged at 5.00 euros / 1 GB / month. Discounts are available on high usage accounts.
Please contact support if you require a custom bandwidth plan.
BACKUP
Although our servers are backed up to help ensure data integrity, it is assumed customers back up all their data files locally.
Our machines are RAID 5 with multiple hot swap spare drives, we also offer daily and weekly backup of all machines for complete disaster recovery.
Individual files may be restored at the management's discretion.
DISCLAIMER
Webtech will not be responsible for any damages your business may suffer. Webtech makes no warranties of any kind, expressed or implied
for services we provide. Webtech disclaims any warranty or merchantability or fitness for a particular purpose.
This includes loss of data resulting from delays, nondeliveries, wrong delivery, and any and all service interruptions caused by Webtech
and its employees. Webtech reserves the right to revise its policies at any time.
NETWORK AND HARDWARE
What is you backbone connection ?
Our Backbone or Internet connection is based on a 30Mbps connection to our service provider who's backbone is a OC48 fiber optic system.
We use Cisco routers, switches and Pix firewalls and have redundant connections to the Internet for fast, efficient throughput.
Is your connection redundant ?
Yes, our current connection is redundant.
How much of your connection are you currently utilising ?
On average about 10 to 15%.
What happens if your Internet connection fails ?
We monitor our network contiguously so we know immediately if there is a problem. All of our connections to the Internet have
redundant backup connections. All of these backup connections are routed to fiber optic access to the internet.
COSTS AND RENEWALS
What happens after the initial 1 year period ?
We guarantee that our prices will not go up and we are very confident that prices will in fact come down.
Do you charge me if I want to transfer my site to another host ?
No, you can transfer your site at anytime. We will do all we can to help and not charge to a penny.
Please note! If you are transferring to another host, please eMail us with the new IPSTag ( for *.uk domains ) or request
a domain transfer for all other domains.
eMAIL RELATED QUESTIONS
Can I have a POP3 mail box with my account ?
Yes, you can either have a 'catch' all POP3 mail box, a standard POP3 mail box or a forwarder.
What are the POP and SMTP server addresses ?
The POP server address will be mail.yourdomain.com. The SMTP server address will be your internal server IP,
this is only for use when sending mail from your website (using Jmail or a sendmail cgi script) other wise use your dial-up ISP SMTP server address.
How do I login to my POP3 mail box ?
POP server address: mail.yourdomain.com
Account name: username@yourdomain.com
Password: As issued during account set up.
FTP RELATED QUESTIONS
What FTP host name do I use?
When your domain becomes active on our servers you can use ftp.yourdomain.com.
Can I upload my files using a browser ?
No, you will need FTP client software such as Bullet Proof FTP, CuteFTP or WSFTP.
You can however use the file manager from your control panel.
What directory do I put my web site files in ?
When you login with FTP you will see 4 directories.
'db' for your databases, 'logs' for your log files, 'SSL' for your SSL certificated and 'wwwroot' for your web site files.
DATABASES
What databases do you support ?
Currently, MS Access 97 and 2000
Do you support MySQL or MS SQL ?
Yes, we now offer access to SQL Server databases.
How do I connect to my database ?
You can use DSN-less connections.
DSN-less connections are faster than System DSN connections because DSN-less avoids doing a registry lookup.
Furthermore you can receive additional performance benefits by directly using the OLEDB layer.
Here is an example:
Dim Conn, dbPath
dbPath = "D:\webspace\yourdomain.com\db\youraccessfile.mdb"
Set Conn = Server.CreateObject("ADODB.Connection")
Conn.Open "PROVIDER=MICROSOFT.JET.OLEDB.4.0;DATA SOURCE=" & dbPath
Or you can use server map path:
Set MyConn = Server.CreateObject("ADODB.Connection")
conString = "DBQ=" & Server.MapPath("YourDatabase.mdb")
Myconn.Open "DRIVER={Microsoft Access Driver (*.mdb)}; " & conString
More information can be found at:
Which directory do I have to put the database in ?
Any directory can be used as long as your connection strings points to the right place. You can now use the /db directory to store your databases in, this is above your webspace and so is a much safer place to store sensitive information
ASP
What directory do I have to put my ASP pages in ?
The server will parse the ASP pages in any and all directories.
What ASP mail component is installed on the servers ?
Jmail is installed on all servers. More information can be found at the Dimac site.
When using JMail it only seems to work with some eMil addresses, why is this ?
You can only use email addresses of domains that are hosted on our servers. This is to prevent SPAM being sent through our SMTP servers.
Do you have an ASP upload component installed on your servers ?
Yes, ASPUpload is installed. This is an Active Server component which enables an ASP application to accept, save and manipulate files uploaded
with a browser. The files are uploaded via an HTML POST form with one or more tags. The tag must contain the attribute ENCTYPE="multipart/form-data"
Further information can be found at the ASP Upload site
Can I install my own ASP components or if not can you do it for me ?
For security and satiability reasons we do not allow users to add any additional components. However you can now request
additional components to be added and we will install them if the demand is high and it would be useful to other users.
Please note: We only install additional components at our own discretion, this is for security and satiability reasons.
CGI
What version of Perl is installed on your servers ?
Perl 5 is installed on all servers. Further information can be found at the Active State site.
PERSONAL CONTROL PANELS
How many sub-domains and ftp accounts could I create with a control panel ?
Sub-domains can only be created by the administrators but you can add as many FTP accounts as you wish.
Does the Control Panel give me unlimited pop3 mail boxes ?
There is no such thing as 'unlimited' but we do offer generous allowances on the number of mail boxes your account can have.
LIVESTATS VISITOR MONITORING
How do I access my LiveStats ?
You can login and view your LiveStats at http://livestats.yourdomain.com
Then enter the name of the website in theServerID box.
Can anyone view my Statistics ?
Yes, so when you login for the first time select 'virtual admin' at the top, right of your screen. From here you can add users, passwords etc.
DOMAIN NAMES
Why would I apply for a domain name now ?
Domain names are allocated on a first-come, first-served basis. Once a domain name has been reserved it is no longer available. The most popular or easily remembered domain names are being reserved daily.
In the future, only obscure names may remain. If your company has spent time, effort and money in establishing a brandname it is vital that you reserve your right to use it on the Internet.
Do you charge me if I want to transfer my site to another host ?
No, you can transfer your site at anytime. We will do all we can to help and not charge to a penny.
Please note! If you are transferring to another host, please eMail us with the new IPSTag ( for *.uk domains ) or request a domain transfer for all other domains.
Are there any restrictions on registering domain names ?
These requests take longer to process than normal as they are handled manually by Nominet.
Who owns the Domain Name I register with you ?
You do, we register the domain in your name using the information from your personal details section in HELM ( so make it as complete as possible ).
ADVERTISING
Do you put adverts on my webpages ?
No, we do not add any adverts or pop-up's to any web site we host.
If you have any further questions, please email us at cobdar.net
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